Privacy Policy

2. Scope of This Policy

This Policy applies to personal data processed in relation to:

• Visits to our Website
• Online Store orders
• Delivery of Products
• Customer service
• Project, wedding, hospitality, corporate, landscape, or event enquiries
• Newsletters and marketing communications
• Professional correspondence
• Social media interactions
• Supplier, partner, and business communications

This Policy does not apply to third-party websites, social media platforms, payment providers, or external services that have their own privacy policies.

3. Personal Data We Collect

We may collect the following categories of personal data.

3.1 Contact and Identity Data

• First name and last name
• Company name
• Job title
• Email address
• Telephone number
• Billing address
• Delivery address
• Country or region

3.2 Order and Transaction Data

• Products ordered
• Order number
• Delivery date
• Billing and delivery information
• Payment status
• Transaction reference
• Invoice details
• VAT details where applicable

Full payment card details are handled by our payment providers. We do not store complete payment card numbers.

3.3 Delivery Recipient Data

Where you order a gift or delivery for another person, we may process the recipient’s name, address, telephone number, delivery instructions, and gift message.

You are responsible for ensuring that any recipient details you provide are accurate and that you may lawfully provide them to us for delivery purposes.

3.4 Enquiry and Project Data

When you contact us for a project, event, wedding, corporate request, hospitality collaboration, landscape project, or bespoke Service, we may process:

• Project details
• Venue or location
• Preferred date
• Style preferences
• Budget indication, if provided
• Guest numbers or operational information
• Inspiration images or documents you choose to share
• Correspondence and meeting notes

3.5 Marketing Data

• Newsletter subscription status
• Marketing preferences
• Consent records
• Email engagement data, where applicable
• Opt-out history

3.6 Technical and Website Data

When you visit our Website, we may collect technical information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring URL
• Session information
• Cookie identifiers
• Approximate location derived from technical data

4. How We Collect Personal Data

We collect personal data when:

• You provide it directly to us
• You place an order
• You complete a contact or enquiry form
• You subscribe to our newsletter
• You communicate with us by email, telephone, social media, or in person
• You interact with our Website or Online Store
• Cookies and similar technologies may automatically collect technical information when you use our Website
• Our payment, delivery, e-commerce, and other service providers may send us information needed to process an order or respond to a request

5. Purposes and Legal Bases

We process personal data for the following purposes:

We process personal data based on the performance of an agreement, legal obligations, legitimate interests where permitted, or consent where required under applicable Saudi Arabian law.

6. Marketing Communications

We send newsletters or marketing communications only where legally permitted and where the required consent has been provided.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@danielost.sa.

If you unsubscribe, we may keep limited information on a suppression list to ensure that we respect your opt-out.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies. Cookies are small files stored on your device that help the Website function, remember preferences, analyse performance, or support marketing activities.

We may use the following categories:

7.1 Essential Cookies

These are necessary for the Website and Online Store to function, including security, shopping cart, checkout, payment, and session management.

7.2 Functional Cookies

These remember choices such as language, region, or preferences.

7.3 Analytics Cookies

These help us understand how visitors use the Website and improve performance.

7.4 Marketing Cookies and Pixels

We may use Meta Pixel, TikTok Pixel, retargeting technologies, and similar tools for advertising, campaign measurement, audience analysis, and improving the relevance of our marketing.

8. Who We Share Personal Data With

We do not sell your personal data.

We may share personal data with trusted recipients where necessary, including:

• Payment service providers
• Online Store and e-commerce platform providers
• Delivery partners, couriers, and drivers
• IT, hosting, cloud, and email service providers
• CRM and customer service platforms
• Analytics and advertising providers, where enabled
• Accountants, auditors, legal advisers, and insurers
• Public authorities where legally required
• Daniel Ost offices, local teams, affiliates, or service partners where relevant to your request or project

All service providers are expected to process personal data in accordance with applicable data-protection rules and appropriate contractual obligations.

Where personal data is processed outside Saudi Arabia, appropriate safeguards will be applied in accordance with applicable Saudi Arabian law.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy.

Indicative retention periods include:

• Online Store and order data: for the period necessary to fulfil the order and comply with tax, accounting, and legal obligations
• Invoices and accounting records: for the statutory retention period required under applicable Saudi Arabian law
• Customer service correspondence: for as long as necessary to handle the request and protect our legal interests
• Project and proposal data: for the duration of the project relationship and any applicable legal limitation period
• Newsletter data: until you unsubscribe or withdraw consent
• Cookie data: according to the applicable cookie duration or service-provider settings
• Security logs: for a limited period unless longer retention is required for investigation or legal purposes

When personal data is no longer required, it will be securely deleted, destroyed, or anonymised unless it must be retained by law.

10. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure connections, access controls, restricted internal access, contractual safeguards with service providers, and secure payment processing.

No online system can be guaranteed to be completely secure. If you believe your personal data has been compromised, please contact us immediately.

11. Your Rights

Subject to applicable Saudi Arabian law, you may have the right to:

• Be informed about how and why your personal data is processed
• Access your personal data
• Request a readable and clear copy of your personal data
• Request correction, completion, or updating of your personal data
• Request destruction of your personal data where legally permitted
• Withdraw consent where processing is based on consent
• Submit a complaint regarding the processing of your personal data

To exercise your rights, contact info@danielost.sa.

We may ask you to verify your identity before responding. We will respond within the legally required timeframe.

12. Automated Decision-Making

We do not make decisions that produce legal or similarly significant effects based solely on automated processing.

13. Children’s Privacy

Our Website and Services are not directed at children. We do not knowingly collect personal data from children without appropriate consent or legal authorisation.

14. Links to Third-Party Websites

Our Website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or security of those external websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will show the date of the most recent update.