Terms & Conditions
Last updated: 21 July 2026
These Terms & Conditions apply to the use of https://www.danielost.sa and to Products and Services supplied by Hall of fame قاعة المشاهير المحدودة, trading as Daniel Ost.
By placing an Online Store order, accepting an invoice or quotation, making a payment, accepting these Terms at checkout, or asking the Company to begin work, the Client agrees to these Terms & Conditions.
Company Identity
Registered Legal Company Name: Hall of fame قاعة المشاهير المحدودة
Trading Name: Daniel Ost
Registered Address: Building No. 7277, King Fahad Branch Road, Al Olaya District, Riyadh 12212, Saudi Arabia
Commercial Registration Number: 1010631717
VAT Number: 310787322900003
Website: https://www.danielost.sa
Email: info@danielost.sa
Telephone: +966 53 933 9999
How These Terms Apply
Online Store Orders are orders placed and paid for through https://www.danielost.sa.
Other Orders and Bespoke Services include orders confirmed through an invoice, quotation, email, telephone, contract, or written agreement, including events, floral installations, garden design, corporate services, and customised work.
Where a clause specifically refers to Online Store Orders or Other Orders and Bespoke Services, it applies only to that type of order. All other clauses apply to both.
1. Definitions
1.1. "The Company" refers to Daniel Ost, a flower and event decoration service provider.
1.2. "Client" refers to the individual or entity purchasing products or services from the Company.
1.3. "Product(s)" refers to any floral arrangements, decorative installations, or related products provided by the Company.
1.4. "Service(s)" refers to event decoration, garden design, and other services provided by the Company.
1.5. "Website" refers to https://www.danielost.sa.
1.6. "Online Store Order" refers to an order placed and paid for through the Online Store on the Website.
1.7. "Other Order or Bespoke Service" refers to an order or project confirmed through an invoice, quotation, email, telephone, contract, or written agreement.
2. General Provisions
2.1. These Terms & Conditions apply to all sales, deliveries, and services provided by the Company to the Client.
2.2. By accepting an invoice from the Company, the Client agrees to these Terms & Conditions.
2.3. All agreements between the Company and the Client are subject to Saudi Arabian law.
2.4. For Online Store Orders, the Client accepts these Terms when placing the order and completing checkout.
2.5. Other Orders and Bespoke Services may be subject to additional terms stated in the relevant quotation, invoice, contract, or written agreement.
3. Orders and Acceptance
3.1. All orders placed by the Client are subject to confirmation by the Company.
3.2. The Company reserves the right to reject any order without providing a reason.
3.3. The Company will make every effort to deliver products and services as specified, but it reserves the right to make minor adjustments to design, color, or composition based on seasonal availability or practical considerations.
3.4. Custom orders, such as bespoke floral designs or event decorations, are subject to prior consultation and agreement on scope, price, and delivery terms.
3.5. An automated acknowledgement or payment notification does not by itself confirm acceptance of an Online Store Order.
3.6. An Online Store Order is confirmed only after successful payment and confirmation by the Company.
3.7. Products are subject to availability. The Company may reject, suspend, or cancel an order where payment is not authorised, information is incorrect, fraud is suspected, delivery is not possible, or the order may breach applicable law or payment-provider rules.
3.8. Product images are a guide to the intended style, colour palette, approximate size, and overall appearance. Flowers and plants are natural and seasonal, so varieties, colours, shapes, sizes, textures, containers, and composition may vary.
3.9. The Company may make suitable substitutions using flowers, containers, or materials of similar or higher quality and value while maintaining the intended overall design.
3.10. Requests to change a Product, recipient details, card message, delivery address, delivery date, or delivery time are subject to the Company’s approval and may not be possible after preparation or dispatch has started.
3.11. If the Company cancels a paid order, the refundable amount will be returned to the original payment method.
4. Prices and Payment
4.1. All prices are stated in Saudi Riyals (SR) and are inclusive of VAT, where applicable, in accordance with Saudi Arabian regulations.
4.2. Payment terms are net 30 days from the date of the invoice, unless otherwise agreed upon in writing.
4.3. The Company reserves the right to charge a late payment fee of 1.5% per month for overdue invoices.
4.4. Payments must be made via bank transfer or other agreed-upon payment methods. Cash payments may be accepted up to the maximum amount allowed by Saudi Arabian law.
4.5. Clauses 4.2 and 4.3 apply only to approved invoice or corporate accounts. Online Store Orders must be paid in full before preparation or delivery begins.
4.6. Online Store payment methods may include Mada, Visa, Mastercard, Apple Pay, bank transfer, and other methods shown at checkout.
4.7. Online payments may be processed by an authorised payment service provider. The Client confirms that they are authorised to use the selected payment method and that the payment details provided are correct.
4.8. Delivery charges and other applicable fees will be shown before payment or stated in the relevant quotation, invoice, contract, or written agreement.
4.9. If there is a pricing, calculation, typing, or system error, the Company may cancel the order and refund the amount paid.
5. Delivery and Risk of Loss
5.1. The Company will deliver products and services to the location specified by the Client. Delivery charges may apply, depending on the location and size of the order.
5.2. Delivery dates are estimates and not guaranteed. The Company will make every effort to meet the agreed delivery date, but it shall not be liable for any delays due to unforeseen circumstances.
5.3. Risk of loss or damage to the products passes to the Client upon delivery. The Client must inspect the products immediately upon receipt and report any issues within 24 hours.
5.4. Online Store delivery is available within selected areas of Riyadh. Available areas, dates, times, and charges will be shown during checkout or confirmed separately.
5.5. For Other Orders and Bespoke Services, delivery, installation, venue access, staffing, transport, timing, and location requirements will be stated in the relevant quotation, invoice, contract, or written agreement.
5.6. The Client is responsible for providing accurate recipient, contact, address, access, and delivery information.
5.7. Where appropriate, an order may be delivered to reception, building security, a concierge, hotel front desk, office representative, family member, or another person reasonably available to receive it.
5.8. Delivery may be unsuccessful if the address is incorrect or incomplete, the recipient cannot be contacted, the recipient is unavailable, access to the location is restricted, required instructions were not provided, or the recipient refuses to accept the order.
5.9. The Company may charge an additional delivery fee to arrange another delivery attempt.
5.10. For flowers and other perishable Products, the Client will not normally be entitled to a refund where delivery failed because of incorrect information, restricted access, recipient unavailability, refusal to accept the order, or another matter outside the Company’s reasonable control.
6. Cancellations and Returns
6.1. Orders for non-customized products can be canceled up to 48 hours before the scheduled delivery or service date.
6.2. Custom orders, including personalized floral designs and event decorations, cannot be canceled or refunded once the order has been confirmed.
6.3. Products are non-returnable unless they are defective or damaged upon delivery. The Client must notify the Company within 24 hours of delivery for any issues to be considered for a refund or replacement.
6.4. For Online Store Orders, cancellation under clause 6.1 is available only where sourcing, preparation, production, personalisation, or dispatch has not started.
6.5. Same-day, urgent, next-day, customised, personalised, and specially sourced Products cannot be cancelled once preparation has started.
6.6. Flowers, plants, bouquets, floral arrangements, and other perishable Products cannot normally be returned or refunded because of a change of mind once preparation has started.
6.7. This does not affect the Client’s rights if a Product is defective, damaged upon delivery, incorrectly supplied, tampered with, incomplete, or does not reasonably match the confirmed order.
6.8. Unused non-perishable Products, including vases, candles, books, gifts, and decorative objects, may be returned within seven days after delivery if they are unused, complete, undamaged, not tampered with, and in their original packaging.
6.9. Natural differences in flowers and plants are not considered defects where the agreed quality, value, colour palette, scale, and overall style have been maintained.
6.10. The Company may decline a refund or replacement where deterioration results from insufficient water, improper handling, direct sunlight, heat, strong air conditioning, or failure to follow care instructions.
6.11. Cancellation, postponement, return, and refund terms for Other Orders and Bespoke Services may be stated separately in the relevant quotation, invoice, contract, or written agreement.
6.12. Approved refunds will be returned to the original payment method unless another method is agreed or required by law. After processing, it may take approximately 10 to 45 days for the amount to appear, depending on the payment provider, card network, and issuing bank.
6.13. Further details for Online Store Orders are available in the Company’s Returns, Refunds & Delivery Policy.
7. Force Majeure
7.1. The Company shall not be liable for any failure to perform its obligations under this agreement due to unforeseen circumstances beyond its control, including but not limited to acts of God, natural disasters, war, strikes, or governmental regulations.
8. Limitation of Liability
8.1. The Company’s liability for any claims arising out of or related to the products and services provided is limited to the amount paid by the Client for the specific order.
8.2. Under no circumstances shall the Company be liable for any indirect, special, or consequential damages, including but not limited to loss of profits, business interruption, or reputation.
8.3. The Company does not guarantee that the Website will always be free from errors, interruptions, or technical issues.
9. Governing Law and Dispute Resolution
9.1. These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
9.2. Any disputes arising out of or in connection with these Terms & Conditions shall be resolved through amicable negotiations. If a resolution cannot be reached, disputes will be referred to the competent courts of Saudi Arabia.
10. Privacy and Confidentiality
10.1. The Company collects and processes personal data of the Client in accordance with Saudi Arabian data protection regulations.
10.2. The Client’s personal information will only be used for the purpose of processing orders, providing services, and maintaining business relationships.
10.3. The Company will not disclose any personal data to third parties without the Client’s prior consent unless required by law.
10.4. By placing an order or requesting a Service, the Client authorises the Company to share information reasonably necessary to process payments, prepare and deliver Products, provide Services, prevent fraud, handle refunds, or comply with legal obligations.
10.5. Necessary information may be shared with authorised payment providers, delivery providers, banks, e-commerce and technology providers, professional advisers, service partners, and public authorities where relevant.
10.6. The Company will not sell the Client’s personal data.
10.7. Further details are available in the Company’s Privacy Policy.
11. Amendments
11.1. The Company reserves the right to amend these Terms & Conditions at any time. The updated Terms & Conditions will be made available to the Client and will apply to future orders.
12. Website Use
12.1. The Client must not misuse the Website, attempt unauthorised access, introduce harmful code, disrupt its operation, scrape information without permission, or use it for unlawful or fraudulent purposes.
12.2. The Company may restrict access to the Website where it reasonably believes these Terms have been breached.
13. Gift Messages and Customer Content
13.1. The Client is responsible for any gift message, personal message, image, or other content provided to the Company.
13.2. The Company may refuse, edit, or remove content that is unlawful, offensive, threatening, discriminatory, infringing, or otherwise inappropriate.
14. Intellectual Property
14.1. Website content, including photographs, videos, floral designs, text, graphics, logos, layouts, and brand elements, is owned by or licensed to the Company.
14.2. This content may not be copied, reproduced, modified, distributed, published, sold, or used commercially without prior written permission from the Company.
15. Complaints and Contact
15.1. For questions, cancellations, order changes, delivery issues, returns, refunds, or complaints, contact Daniel Ost.
Email: info@danielost.sa
Telephone: +966 53 933 9999
Website: https://www.danielost.sa
15.2. The Client should provide the order number, delivery or service date, details of the issue, supporting photographs where relevant, and contact details.
15.3. The Company will acknowledge a complaint within two business days and will normally provide a response within seven business days. If additional investigation is required, the Company will inform the Client.
16. Related Policies and Additional Agreements
16.1. The Returns, Refunds & Delivery Policy provides further information about delivery, cancellations, damaged or incorrect Products, returns, refunds, and complaints relating to Online Store Orders.
16.2. The Privacy Policy provides further information about personal data, cookies, analytics, advertising technologies, sharing, retention, security, and individual rights.
16.3. Bespoke Services, events, installations, garden projects, corporate orders, and other tailor-made work may be governed by an additional quotation, invoice, contract, or written agreement.