Terms & Conditions
1. Definitions*
1.1. "The Company" refers to Daniel Ost Riyadh, a flower and event decoration service provider.
1.2. "Client" refers to the individual or entity purchasing products or services from the Company.
1.3. "Product(s)" refers to any floral arrangements, decorative installations, or related products provided by the Company.
1.4. "Service(s)" refers to event decoration, garden design, and other services provided by the Company.
2. General Provisions
2.1. These Terms & Conditions apply to all sales, deliveries, and services provided by the Company to the Client.
2.2. By accepting an invoice from the Company, the Client agrees to these Terms & Conditions.
2.3. All agreements between the Company and the Client are subject to Saudi Arabian law.
3. Orders and Acceptance
3.1. All orders placed by the Client are subject to confirmation by the Company.
3.2. The Company reserves the right to reject any order without providing a reason.
3.3. The Company will make every effort to deliver products and services as specified, but it reserves the right to make minor adjustments to design, color, or composition based on seasonal availability or practical considerations.
3.4. Custom orders, such as bespoke floral designs or event decorations, are subject to prior consultation and agreement on scope, price, and delivery terms.
4. Prices and Payment
4.1. All prices are inclusive of VAT, where applicable, as per Saudi Arabian regulations.
4.2. Payment terms are net 30 days from the date of the invoice, unless otherwise agreed upon in writing.
4.3. The Company reserves the right to charge a late payment fee of 1.5% per month for overdue invoices.
4.4. Payments must be made via bank transfer or other agreed-upon payment methods. Cash payments may be accepted up to the maximum amount allowed by Saudi Arabian law.
5. Delivery and Risk of Loss
5.1. The Company will deliver products and services to the location specified by the Client. Delivery charges may apply, depending on the location and size of the order.
5.2. Delivery dates are estimates and not guaranteed. The Company will make every effort to meet the agreed delivery date, but it shall not be liable for any delays due to unforeseen circumstances.
5.3. Risk of loss or damage to the products passes to the Client upon delivery. The Client must inspect the products immediately upon receipt and report any issues within 24 hours.
6. Cancellations and Returns
6.1. Orders for non-customized products can be canceled up to 48 hours before the scheduled delivery or service date.
6.2. Custom orders, including personalized floral designs and event decorations, cannot be canceled or refunded once the order has been confirmed.
6.3. Products are non-returnable unless they are defective or damaged upon delivery. The Client must notify the Company within 24 hours of delivery for any issues to be considered for a refund or replacement.
7. Force Majeure
7.1. The Company shall not be liable for any failure to perform its obligations under this agreement due to unforeseen circumstances beyond its control, including but not limited to acts of God, natural disasters, war, strikes, or governmental regulations.
8. Limitation of Liability
8.1. The Company’s liability for any claims arising out of or related to the products and services provided is limited to the amount paid by the Client for the specific order.
8.2. Under no circumstances shall the Company be liable for any indirect, special, or consequential damages, including but not limited to loss of profits, business interruption, or reputation.
9. Governing Law and Dispute Resolution
9.1. These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
9.2. Any disputes arising out of or in connection with these Terms & Conditions shall be resolved through amicable negotiations. If a resolution cannot be reached, disputes will be referred to the competent courts of Saudi Arabia.
10. Privacy and Confidentiality
10.1. The Company collects and processes personal data of the Client in accordance with Saudi Arabian data protection regulations.
10.2. The Client’s personal information will only be used for the purpose of processing orders, providing services, and maintaining business relationships.
10.3. The Company will not disclose any personal data to third parties without the Client’s prior consent unless required by law.
11. Amendments
11.1. The Company reserves the right to amend these Terms & Conditions at any time. The updated Terms & Conditions will be made available to the Client and will apply to future orders.